ITHow to get help with FireFeed.
We provide direct channels for product support, security incidents and privacy questions. Each channel is monitored by a real human team during business hours, with on-call escalation for security incidents.
Product support
Product questions, configuration, integration help, troubleshooting.
Email: support@fire-feed.com
Hours: Mon–Fri, 09:00–18:00 CET
First response: typically within 1 business day; priority support on Professional and Enterprise.
Security
Security incidents, suspected data exposure involving Amazon Information, vulnerability reports.
Email: security@fire-feed.com
Availability: monitored continuously; on-call escalation for confirmed incidents.
Please include reproduction steps and any indicators of compromise where possible.
Privacy
Data subject requests, retention questions, privacy policy clarifications.
Email: privacy@fire-feed.com
Hours: Mon–Fri, 09:00–18:00 CET
Reporting a security incident
For security incidents or suspected data exposure involving Amazon Information, contact security@fire-feed.com. Our team will:
- Acknowledge the report and start triage.
- Contain the incident and assess scope.
- Notify Amazon within 24 hours of confirmed detection where Amazon Information is involved.
- Notify affected sellers and run a post-mortem with corrective actions.
Service availability
FireFeed targets high availability for production environments. Specific availability targets and service level agreements are part of the engagement contract on Professional and Enterprise plans.